Return Policy

Return & Refund Policy

At Clarkson Canada, we want you to feel confident about every purchase. If you are not completely satisfied with your order, you may request a return in accordance with the conditions outlined below.

1. Return Eligibility

To qualify for a return:

  • The return must be requested within 30 days of delivery.

  • The item must be unused, unwashed and in its original condition.

  • All original tags and packaging must remain attached or included.

  • Clothing may be tried on to check the fit but must not show any signs of wear, damage or use.

We reserve the right to decline returns that do not meet these conditions.

2. Return Shipping

  • A return can only be requested after the order has been delivered.

  • Return shipping costs are the responsibility of the customer unless the product arrived damaged, defective or incorrect.

  • We strongly recommend using a trackable shipping service. Clarkson Canada cannot be held responsible for return parcels that are lost in transit.

  • Please do not return an item before contacting our customer support team and receiving the correct return instructions.

3. How to Request a Return

Step 1 — Contact Us

Email info@clarksonscanada.com and include:

  • Your full name

  • Your order number

  • The item you wish to return

  • Your reason for requesting the return

Step 2 — Receive Return Instructions

Our customer support team will review your request and provide you with the appropriate return address and instructions.

Step 3 — Send Your Return

Pack the product securely and ship it to the return address provided by our customer support team. We recommend keeping your shipping receipt and tracking information until your return has been fully processed.

4. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges are non-refundable unless the item you received was damaged, defective or incorrect.

5. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery at info@clarksonscanada.com.

Include your order number, a description of the issue and clear photographs of the item and packaging. This information helps us assess the problem and provide an appropriate solution as quickly as possible.

6. Contact Us

If you have any questions regarding a return or refund, please contact our customer support team.

Clarkson Canada
Email: info@clarksonscanada.com
Customer Support:
Mon / Fri: 09:00 AM - 06:00 PM
Sat / Sun: 10:00 AM - 05:00 PM