Shipping Policy
Shipping & Delivery Policy
At Clarkson Canada, we are committed to delivering your order safely and reliably to destinations across Canada.
If you have any questions about your shipment, please contact us at info@clarksoncanada.com.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Orders are not processed on weekends or public holidays.
During busy periods, promotional events or holidays, processing may take slightly longer.
2. Estimated Delivery Time
Our estimated delivery time within Canada is 8–20 business days after your order has been processed.
Delivery times are estimates and may vary depending on your location, seasonal demand, weather conditions, customs processing or carrier delays. Unexpected circumstances outside our control may occasionally affect delivery.
3. Shipping Costs
We provide free standard shipping across Canada.
Any additional shipping options or charges, when available, will be clearly displayed at checkout before payment is completed.
4. Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and a link to follow its progress.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
5. Shipping Address and Delivery Responsibility
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your address, contact us at info@clarksonscanada.com as soon as possible. Address changes cannot be guaranteed once an order has entered processing or has been shipped.
Once tracking information confirms that a package has been delivered to the address provided at checkout, the order will be considered successfully delivered. Clarkson Canada is not responsible for packages lost or stolen after confirmed delivery. If this occurs, we recommend contacting the carrier and checking with neighbours or other household members first.
6. Delayed or Lost Shipments
Occasional delays may occur due to weather, high seasonal demand, customs processing or circumstances affecting the shipping carrier.
If your order is significantly delayed or the tracking information has not updated for an extended period, please contact our customer support team. We will review the shipment information and assist with an investigation where possible.
7. Contact Us
For questions concerning shipping, tracking or delivery, please contact:
Clarkson Canada
Email: info@clarksonscanada.com
Customer Support:
Mon / Fri: 09:00 AM - 06:00 PM
Sat / Sun: 10:00 AM - 05:00 PM